SHIPPING, REFUND AND RETURN POLICY:
30 Day Refund or Exchange Policy on Domestic Packages Only (Canada).
FANABOX.COM ONLINE STORE AND PHYSICAL STOREFRONT:
DOES NOT ACCEPT INTERNATIONAL RETURNS, EXCHANGES OR REFUNDS
All packages sent out back to us without written agreement, will be refused at buyer's expense with a handling 5% fee.
All claims of quality or depreciation over time of product, must be sent out to brand owners or licensees (i.e. PUMA, ADIDAS, etc.)
We only act as a third party vendor and are not responsible for faulty or defective goods, unless the brand owner is willing to cover the cost of the item or its replacement complimentary of charge. Please, take note that this can take time as we will reach out to the brand owner and our suppliers and will take necessary measures to act in your favour but cannot be held responsible of absorb the loss, as we are local family business.
Please, contact us before ordering if you have any questions regarding sizing as some of our garments are slim fit, tapered or European fit, meaning you must order a size up (e.g. Large fits Medium > L fits M).
Furthermore, we cannot exchange or refund if you do not like the fit, colour, style or decide to change your mind, once you have placed an order online or in-store or when the goods have been physically delivered to you by proof of digital courier confirmation or in your hands or have been tried on or worn, since you have seen the online detailed photos and read the descriptions of the item, well in advance online before your time of purchase. Basically, you have to have a valid excuse. No sale items over 30% off can be refunded or exchanged.
You can also reach us directly directly from the product page via our product inquiry before you “add to cart” button, located to the bottom left of the product description under:
1- Ask a Question
3- Live Chat Box
4- Facebook Messenger
5- Instagram Channels
concerning product details.
We also strongly advise you to have a quick look at all our product images and size charts which are also attached to our image shots.
WORLDWIDE SHIPPING RETURNS NOT ACCEPTED:
If you are located outside of North America (Latin America, Europe, Asia etc.) we will not accept returns.
LATIN AMERICAN COUNTRIES:
Valid photo Identification with billing and shipping address matching order credentials, is now required for us to ship the goods to you.
DELIVERY WITHIN CANADA & USA ( we use Canada Post, Purolator, UPS or DHL)
Items are usually dispatched same day or within 1 - 2 business days depending on stock availability, we will ship immediately if deemed possible within 3 hours of the sale, if you decide to cancel the order and the goods have left our premises, the sale is a binding contract and you cannot cancel the order once a tracking number has been provided or courier has picked up your parcel, Canada Post is the legal tender of the goods and as Government owned company, they are legally bound to ship your goods and under no circumstances will the goods be released back to us.
If you have made an order with multiple items and one item is not in stock or sold out, we will ship out multiple orders and ship the restocked item as soon as possible or credit you for the item or items not available at time of the initial purchase.
We will ship goods only once payment has been cleared by your financial institution, PayPal or your Credit card authorization and stock availability. We many contact you if we see that you have attempted to use multiple credit or debit cards or if you are using a proxy server or browser to hide your location or identity, as we enable cookies to enable us to track and validate customer location, IP address and authenticity of transaction, which we do not sell, market or barter with third-parties under any circumstance.
We may decide to cancel your order, if we cannot reach out to you via email, telephone, incomplete or undeliverable address, I.P. is from fraudulent hacked email provider, phishing website, unknown by our servers, or currency does not match country of origin of billing and shipping address or our name is within the email (fanabox at gmail, yahoo, hotmail, yourdomain dot com, test.com or example.com etc.) or your first and last name are missing, initialized or in a different language or code which we cannot decipher for tracking and signature purposes.
We may cancel an order if there is an illogical price point or honest human error mistake that has been set forth by our staff by inadvertence, (e.g. Ferrari baseball cap at 6.95$ instead of 69.95$ or for example, if all sizes have a price but inadvertently, one size is set to 0.00$ or a cheaper price by a system glitch or web developer blunder.
We do not ship to P.O. Boxes unless arranged prior to order of if this is a community mail box and we have no other choice to use this location but you are 100% liable if goods do not arrive to final destination as we cannot trace the buyer reception.
Once an order has been shipped, we cannot refund the product or cancel the order unless a valid justification is withheld and this to our discretion.
Please, do not ship the product back to us or refuse the item (especially Latin American Countries), as we will charge you a 15% restocking fee, since it is your responsibility to know what you are purchasing, the duties and customs which be additional to your order, which cannot control or know in advance, as this is set out by your government agencies.
Please, contact us by phone at +1 (514) 393-9904 , by email: info at fanabox dot com or by live chat for URGENT deliveries or shipping estimated time of arrivals.
Orders which are shipped locally within Canada will transit via Canada Post, Purolator and from. time to time FEDEX or UPS depending on the service chosen.
International countries outside Canada (e.g. U.S.A, Mexico and the rest of the World) will be shipped with lowest rates possible via UPS, FEDEX and DHL EXPRESS.
IMPORT TAXES, DUTIES AND INTERNATIONAL FEES
Goods over 300.00$ CAD entering international countries like the U.S.A may be subject to additional custom clearance fees such as, import taxes, duties and local brokerage fees which we have no control of.
Please, contact your local customs agents, brokers or Government websites to know to educate yourselves about tariff and HS codes, concerning these fees will be collected by your local agencies before your purchase, as we will not refund these amounts.
Any order below 300.00$ CAD (approximately 215.00 USD) will not be charge import taxes and duties, we also do not charge Canadian taxes or Provincial Quebec VAT to any international customers.
So, you save the additional GST + QST of 14.975% plus your currency exchange.
All Canadian customers will charged Taxes depending on their Province provenance as follows:
Alberta: 5 % British Columbia: 12 % Manitoba: 12 % New Brunswick: 15 % Newfoundland and Labrador: 15 % Northwest Territories: 5 % Nova Scotia: 15 % Nunavut: 5 % Ontario: 13 % Prince Edward Island: 15 % Québec: 14.975% Saskatchewan: 11 % Yukon: 5 %
U.S.A Customers do not pay taxes, VAT exemption or any Provincial or Federal Canadian taxes. -Shipping for International customers is usually dispatched within 1 - 3 business days. Some additional charges may apply once items arrive in your country (e.g. Import duty & taxes and restrictions) Please, inquire with your local authority or your Countries Customs agency responsible for collecting tariffs) which we are not responsible for.
International Customers do not pay any Provincial or Federal Canadian taxes and are VAT Exempt (A Value - Added Tax or also General Sales tax (GST)
PROMOTIONS, FLASH SALES AND COUPON CODES
(IN STORE AND ONLINE)
One-off discounts, abandoned check out promotional coupons cannot be applied once, you have checked out or made a purchase ad-hoc or have forgotten to redeem them or you have misplaced your code or it has been misguided in your junk or spam folder.
From time to time, we issue seasonal promotions and coupon codes, these promotions are for our V.I.P. newsletter subscribers only and patrons depending on the event or season and can also be offered to specific privileged customers or partners in store.
Any other discounts applied are valid for the aforementioned promotion but never in conjunction, the customer cannot retroactively claim a missed or unnoticed coupon code (BLACK FRIDAY, BOXING DAY etc.) or private sale event in store or online if they receive an email in their inbox stipulation or promoting a punctuated promotion or promo code 3 days after the initial purchase.
As these promotions cannot be applied retroactively, as we do not know, once management issues them. Customers in store and online cannot also negotiate a price on the decline and then show us a voucher, coupon code at the last minute, which he wishes to apply to the discount already agreed. Vouchers, coupon codes in store and online, cannot combine promotions, duplicate marketing promotions and then transfer these privileges to friends, family or another patron. 1 promotion coupon code, voucher or promotional item per customer or we reserve the right to cancel any purchase or promotion without prior notice.
PICK UP IN STORE POLICY:
When purchasing from our FANABOX™ using the "Pick Up in Store" option, you are liable to retrieve your goods within 7 business days of purchase, unless a prior agreement has been arranged via email. The individual who picks up the order will need to show a valid photo identification card, whether it is the actual buyer or if someone comes in their place. In the case, that the buyer cannot show up, he or she must write a formal proxy, signed and dated with the individual's name, surname and date of pickup. You cannot exchange products once in store, as this is a binding contract as some items might not be available in store or sizing can be sold out. When items are purchased online, they cannot be returned in store, shipping must be paid by the customer back to the address below, as original purchase. International customers cannot make online purchases and select "Pick Up in Store" without paying taxes if physically in store, regardless of country of origin outside of Canada, as this is a fraudulent illegal practice.
You can pick up your items the following business day or if urgent, please, contact us immediately if the goods are needed the same so, we can accommodate you as deemed possible and if the goods are in a proximate location. We'll send you an email when your items are ready for pickup. Pick Up in Store orders placed 3 hours before store closing may not be ready for pickup until the following business day and must be queued on a first come, first served basis. Please, call us ahead of time, if you wish to pick up your item the same day, or a few hours after the initial order has been placed so, the goods are ready.
Any "Pick Up in Store" order refused or willingly declined after 30 days will suffer a 15% restocking fee, plus the standard 3% PayPal or Credit Card reversal fee policy.
NB: We cannot combine in store promotions, coupons or online sales or flash event discount deals or private sales, price match trackside vendors or pop up stores during the Canadian Grand Prix. Any dispute, controversy or claim arising out of or relating to the sale of goods on this website, is subject and must be governed by the courts of the Province of Quebec and shall have exclusive jurisdiction over all disputes and arbitrations.
Delays can occur depending on weather conditions that are beyond our control (snow storms, strikes or Canadian or American holidays), or busy periods, peak holidays season and seasonal sales. Lost packages or mistyped addresses or if you are not available in your residence or business, once goods have arrived. A notice card will be left if signature was added at buyers expense or parcel will be dropped off in front of shipping location. Please, ask your immediate family, friends, surrounding businesses or proximal community mailbox and or neighbours or acquaintances if package has been misplaced or picked up inadvertently before you contact us. Please, bear in mind before you contact us to wait 2-3 business days, as packages have turned up a few days by a good Samaritan. If goods are lost, we ask for your clemency and great patience as we must wait for the carrier (e.g. Canada Post, UPS,FEDEX, DHL etc.) to open a service ticket and start a formal search). Once, the claim has been closed which can take up to 3 to 6 weeks, the customer will be refunded or new equivalent goods, if in stock, will be dispatched at the time of final decision rendered in favour or not of the consignee. We are not held responsible for refunding the customer immediately if the goods have been displaced, or lost as we are a small family business and need to make sure, that we received compensation for the loss from the courrier company first, as especially during a pandemic, this will undermine our bottom line and put us in an unfortunate situation where we loose the finance and our goods.
28 St-Paul E.
CUSTOMER SUPPORT & PRODUCT INQUIRY:
To expedite your request, please, have the item details ready with product codes from our website, your issue jotted on a piece of paper and you order ID ready so, we can answer your questions as quickly as possible.
Contact us by email here: firstname.lastname@example.org
Local customers requests by Phone:
If you live in Montreal:
or calling from a Canadian Province:
1 (514) 393-9904
International Customers: (add +1) or
+ 001 (514) 393-9904
(Please, refer to our seasonal summer, CANADIAN GRAND PRIX AFTER-HOURS or winter business hours before you call)
International customers requests:
Our Support Team will answer in English, Français and Español:
Monday - Thursday and Sunday: 10 AM - 6 PM Eastern (EST)
Friday 10 AM - 5 PM (EST)
You can also reach us via our Live Chat on our Website or on Social here: