Shipping & Refund Policy

FANABOX™ Shipping, Refund, and Return Policy

Proudly Serving Canadian Motorsport Enthusiasts Since 1994

Domestic Refund & Exchange Policy (Canada Only)

  • 30-Day Refund/Exchange Policy (Regular Season Only)
    Note: Excludes Black Friday Sale from Nov 25th to Dec 5th, 2024.
  • Eligible Canadian orders qualify for a complimentary pre-paid return label on full price items.

International Return & Refund Policy

  • Exceptions on a Case-by-Case Basis: We generally do not accept returns, exchanges, or refunds for international orders. However, exceptions may be made under specific conditions.
  • Customer Agreement Required: International customers who qualify for an exception must cover all costs related to returning items, including shipping fees, duties, and any additional charges.

Order Cancellation & Return Conditions

  • Unauthorized Returns: Returns without prior agreement will incur a 5% handling fee, with return shipping costs at the buyer's expense.
  • Quality Issues: Claims related to quality must be directed to the brand owners (e.g., PUMA, ADIDAS, Stichd, Castore, New Era, Red Bull GMBH, NHL, NBA, MLS). FANABOX™ will facilitate communication but is not liable for product faults. Claims must be made within 7 days of receiving the item.

Important Purchase Considerations

  • Sizing: For questions about sizing (e.g., European fits), contact us directly.
  • Final Sale Items: No exchanges or refunds for fit, color, or style dissatisfaction. Items discounted over 30% are final sale.
  • Product Inquiries: Use our website’s Ask a Question feature, call, email, or reach out on social media (Twitter, Facebook, Instagram).

Shipping Policy

  • Domestic & USA Shipping: Orders are shipped via Canada Post, Purolator, UPS, or DHL within 1-2 business days.
  • International Shipping: We ship worldwide but do not accept returns outside North America.
  • Latin America Orders: Photo ID required, matching order details, for all shipments.

Payment & Security

  • Secure Payment: Orders must clear PayPal security before shipping. We reserve the right to cancel orders for security or pricing errors.
  • Address Verification: Orders with incomplete or incorrect addresses may be canceled.

Taxes & Import Fees

  • Canadian Orders: Applicable provincial taxes will be charged.
  • International Orders: Import taxes, duties, and fees are the responsibility of the buyer.

Promotions & Discounts

  • Usage Restrictions: Discounts and promotions cannot be combined or applied retroactively. In-store and online prices may differ.

In-Store Pickup (Montreal, Quebec)

  • Pickup Requirements: Orders must be collected within 7 business days with a valid photo ID and a digital or printed invoice. No in-store refunds or exchanges for online purchases.

Return Shipping Process

  • Shipping Method: Online returns must be shipped back using the original shipping method. In-store returns are not accepted.

Shipping Delays & Lost Packages

  • Carrier Delays: FANABOX™ is not responsible for delays caused by weather, labor strikes, or peak seasons.
  • Lost Packages: Please allow 2-3 days for lost packages to surface. Claims may take 3-6 weeks to resolve.

Customer Satisfaction & Error Resolution

  • Commitment to Excellence: We acknowledge that errors can occur. FANABOX™ is committed to resolving issues promptly and fairly.

Pricing & Promotions

  • Price Variations: In-store and online pricing may differ due to exclusive deals, shipping, handling, and international fees. Price adjustments will not be made after purchase.

Contact Us

  • Customer Support:
    • Email: info@fanabox.com
    • Phone: +1 (514) 393-9904
    • Live Chat & WhatsApp (upon request), plus Social Media Support

Store Address:
FANABOX™
28 St-Paul E., Montreal, Quebec H2Y1G3, Canada

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