Shipping & Refund Policy

ENGLISH 🇬🇧

🔒 All sales are final. No refunds will be issued.

🔁 Exchanges may be offered in-store only, and only if the requested size is available at the time of return.

🎁 If your preferred size is unavailable, we will issue a FANABOX™ store credit (digital gift card) valid with no expiry date.

👕 Items must be unworn, unwashed, and in their original condition to qualify for any exchange.

🚫 Discounted items of 30% or more are strictly final sale — no exceptions.

⚠️ For hygiene and fairness, no returns will be accepted for items that appear worn during race week or purchased with the intent of temporary use (e.g., race-day wear then returned).

🌐 International customers are responsible for all duties, taxes, and customs fees imposed by their country. FANABOX™ is not liable for these charges. Any unpaid fees may be deducted from your original refund. We recommend checking your country’s import regulations before purchasing. Shipping carriers may also apply brokerage or handling charges.

We enforce this policy to maintain product integrity, ensure fairness, and support a healthy retail environment. 

**Shipping Information**
Free Shipping on all Canadian orders over 99.95 CAD before taxes.
Free Shipping on all U.S. orders over 85.58 USD (no taxes applied) 

**Timely Dispatch:**
Items are typically shipped the same day before 2:00 P.M. or within 24-48 hours, excluding weekends.
**Tracking and Addresses:**
All packages include tracking numbers, insurance and signature. The signature option cannot be removed. While we generally avoid P.O. Box shipments, if requested, customers assume all risks due to tracking limitations.

**Shipping Methods:**
Within Canada, we use Canada Post Expedited Parcel Service and other national courriers (Canpar, Nationex, FedEx etc.). For Ontario and Toronto GTA (non-remote areas), Purolator Small Package Express is utilized. Proximal provinces to Quebec receive Purolator unless large items or specific conditions apply.

**Signature Proof:**
We provide added proof of signatures for all Canadian and U.S. shipments. Customers may request additional overnight, urgent or Express Delivery services this at their own expense.
**Liability and Responsibility:**
Once items are tracked and delivered per the shipper's website with the correct tracking number, FANABOX™ and its general partners are cleared of any liability for loss, theft, tampering, or misplacement. Customers bear full responsibility in such instances.

**Standard International Shipping Rates: Shipping rates are pro-rated based on the threshold of the country and location. Examples of average shipping rates with UPS, DHL, FedEx etc.: 
Mexico: $49.95 CAD = 618.00 Mexican pesos = $37.00 USD (no Canadian taxes)
Europe: $59.95 CAD = 41.00 Euros (no Canadian VAT applied)
Australia: $69.95 CAD = $78.00 AUD (no Canadians taxes)
Note: Actual rates may vary depending on the specific country and location.**

**International Duties and Taxes:
International customers are responsible for paying duties and taxes levied by their respective countries' customs authorities. We have no control over these charges as they are determined by the recipient's government.
Refusal of Shipments: Items cannot be refused upon delivery, as this may result in additional charges. If a shipment is refused, the amount will be charged back to you.
Please note that we are required to pay for shipping back to Canada and may incur additional duties and taxes, which will be passed on to you.

**Customized Quotes Available:
As shipping rates can vary depending on the location of the country, you can contact us via live chat or email to receive an exact quote tailored to your shipping address. Contact Us for Assistance: Need help or have questions? Reach out to us through our live chat support or email, and our team will be happy to assist you promptly.

📞 Need assistance before purchasing?
Call us: +1 (514) 393-9904
Email: info@fanabox.com

Thank you for supporting a local Canadian family business — serving global F1™ fans since 1994. 🏁

FRANÇAIS 🇫🇷

🚫 Politique de retour et d’échange FANABOX™ – Semaine du Grand Prix du Canada

Politique en vigueur : du 7 au 15 juin 2025

Pendant le Grand Prix de Formule 1™ du Canada, nous recevons un volume élevé d’achats urgents liés à l’événement. Par conséquent, la politique suivante s’applique à tous les achats effectués en boutique ou en ligne durant cette période :

🔒 Toutes les ventes sont finales. Aucun remboursement ne sera effectué.

🔁 Les échanges sont possibles uniquement en magasin et seulement si la taille souhaitée est disponible au moment du retour.

🎁 Si la taille demandée n’est pas disponible, un crédit boutique FANABOX™ (carte cadeau numérique) vous sera émis, valide à vie.

👕 Les articles doivent être non portés, non lavés et dans leur état d'origine pour pouvoir être échangés.

🚫 Tout article soldé à 30 % ou plus est considéré comme une vente finale — sans exception.

⚠️ Pour des raisons d’hygiène et d’équité, nous n’acceptons aucun retour sur des articles portés pendant les festivités du Grand Prix ou achetés dans le but d’un usage temporaire (ex. : port lors d’un événement suivi d’un retour).

🌐 Les clients internationaux sont responsables de tous les droits, taxes et frais de douane imposés par leur pays. FANABOX™ n’est pas responsable de ces frais. Tout montant impayé pourra être déduit du remboursement initial. Veuillez vérifier les règles d’importation de votre pays avant de commander. Des frais de courtage peuvent aussi s’appliquer via le transporteur.

📞 Besoin d’aide avant d’acheter ?
Appelez-nous : +1 (514) 393-9904
Courriel : info@fanabox.com

Merci de soutenir une entreprise familiale québécoise fière de servir les fans de F1™ depuis 1994. 🇨🇦🏁