Shipping & Refund Policy

FANABOX™ Shipping, Refund, and Return Policy

Proudly Serving Canadian Motorsport Enthusiasts Since 1994

Domestic Refund & Exchange Policy (Canada Only)

  • Final Sale Policy: During our Black Friday and Cyber Monday Event, running from November 25th to December 4th, 2024, all purchases are final. No exchanges or refunds will be accepted. Online store credit sent via a digital gift card and will be issued where applicable.

  • 30-Day Refund/Exchange Policy (Regular Season Only)
    Note: Excludes Black Friday Sale from Nov 25th to Dec 5th, 2024.
  • Eligible Canadian orders qualify for a complimentary pre-paid return label on full price items.

International Return & Refund Policy

  • Exceptions on a Case-by-Case Basis: We generally do not accept returns, exchanges, or refunds for international orders. However, exceptions may be made under specific conditions.
  • Customer Agreement Required: International customers who qualify for an exception must cover all costs related to returning items, including shipping fees, duties, and any additional charges.

Order Cancellation & Return Conditions

  • Unauthorized Returns: Returns without prior agreement will incur a 5% handling fee, with return shipping costs at the buyer's expense.
  • Quality Issues: Claims related to quality must be directed to the brand owners (e.g., PUMA, ADIDAS, Stichd, Castore, New Era, Red Bull GMBH, NHL, NBA, MLS). FANABOX™ will facilitate communication but is not liable for product faults. Claims must be made within 7 days of receiving the item.

Important Purchase Considerations

  • Sizing: For questions about sizing (e.g., European fits), contact us directly.
  • Final Sale Items: No exchanges or refunds for fit, color, or style dissatisfaction. Items discounted over 30% are final sale.
  • Product Inquiries: Use our website’s Ask a Question feature, call, email, or reach out on social media (Twitter, Facebook, Instagram).

Shipping Policy

  • Domestic & USA Shipping: Orders are shipped via Canada Post, Purolator, UPS, or DHL within 1-2 business days.
  • International Shipping: We ship worldwide but do not accept returns outside North America.
  • Latin America Orders: Photo ID required, matching order details, for all shipments.

Payment & Security

  • Secure Payment: Orders must clear PayPal security before shipping. We reserve the right to cancel orders for security or pricing errors.
  • Address Verification: Orders with incomplete or incorrect addresses may be canceled.

Taxes & Import Fees

  • Canadian Orders: Applicable provincial taxes will be charged.
  • International Orders: Import taxes, duties, and fees are the responsibility of the buyer.

Promotions & Discounts

  • Usage Restrictions: Discounts and promotions cannot be combined or applied retroactively. In-store and online prices may differ.

In-Store Pickup (Montreal, Quebec)

  • Pickup Requirements: Orders must be collected within 7 business days with a valid photo ID and a digital or printed invoice. No in-store refunds or exchanges for online purchases.

Return Shipping Process

  • Shipping Method: Online returns must be shipped back using the original shipping method. In-store returns are not accepted.

Shipping Delays & Lost Packages

  • Carrier Delays: FANABOX™ is not responsible for delays caused by weather, labor strikes, or peak seasons.
  • Lost Packages: Please allow 2-3 days for lost packages to surface. Claims may take 3-6 weeks to resolve.

Customer Satisfaction & Error Resolution

  • Commitment to Excellence: We acknowledge that errors can occur. FANABOX™ is committed to resolving issues promptly and fairly.

Pricing & Promotions

  • Price Variations: In-store and online pricing may differ due to exclusive deals, shipping, handling, and international fees. Price adjustments will not be made after purchase.

Contact Us

  • Customer Support:
    • Email: info@fanabox.com
    • Phone: +1 (514) 393-9904
    • Live Chat & WhatsApp (upon request), plus Social Media Support

Store Address:
FANABOX™
28 St-Paul E., Montreal, Quebec H2Y1G3, Canada