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📦 Processing
Orders ship in 24–48 business hours (peak periods may vary). You’ll get a tracking email.

🚚 Shipping & Tracking
Rates/carriers shown at checkout. Tracking + signature on delivery for all shipments. Orders can’t be rerouted once shipped. Shipping fees are non-refundable.

🌍 Duties & Taxes
U.S. and international orders may incur import duties/taxes or brokerage fees collected by the carrier. These are the customer’s responsibility.

🏬 Local Pickup (Old Montreal)
Ready in 24–48 hours; we’ll email when it’s ready. Bring photo ID + order number.

↩️ Returns & Exchanges (Full-price only)
Please email us before sending anything back. Items must be unworn, unwashed, with tags and original packaging. Online purchases can’t be returned in-store without prior approval. See our Returns Policy for timelines.
A restocking fee of at least 20% will apply, depending on package weight and handling. This fee applies to items that are not collected or missed after the carrier (including Canada Post, GLS, UPS, and other couriers) has issued a delivery or pickup notification.

Unclaimed Shipments Policy
A restocking fee of at least 20% will apply, depending on package weight and handling. This fee applies to items that are not collected or missed after the carrier (including Canada Post, GLS, UPS, and other couriers) has issued a delivery or pickup notification.

💸 Final Sale
Items marked Final Sale and those with a 30%+ discount are not eligible for return or exchange.

🔖 Price Adjustments
Not offered after purchase.

👕 Sizing
Please check our size guides; customers are responsible for choosing the correct size (including gifts).

📞 Help
Live chat or call (514) 393-9904 during business hours.